The terms of doing business with us.

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your use of the website at dfwnotarypro.com (the “Website”) and the notarial and related services (“Services”) provided by DFW Notary Professional LLC, a Texas limited liability company (“DFW Notary Professional,” “we,” “our,” or “us”). These Terms form a binding agreement between you and DFW Notary Professional.

By accessing the Website, requesting a quote, booking an appointment, or receiving Services from us, you acknowledge that you have read these Terms, understand them, and agree to be bound by them. If you do not agree, please do not use the Website or our Services.

These Terms apply to all clients and visitors, including individuals and families requesting personal notarial services; businesses, employers, and organizations engaging us for I-9 verification, corporate notarial work, or other commercial services; title companies, lenders, and signing services engaging us for loan signings; law firms, healthcare facilities, real estate brokerages, and other professional clients; and anyone visiting the Website for any purpose.

Please read Section 23 (Dispute Resolution and Arbitration) carefully. By accepting these Terms, you agree to resolve disputes through binding arbitration on an individual basis and waive your right to participate in class actions, except as permitted by law.

2. Definitions

For clarity throughout these Terms:

“Client” means any individual, business, or organization who requests, books, or receives Services from us. This includes signers (whose identification we verify) when the signer is the same as the booking party, as well as third-party Clients who arrange services on behalf of others.

“Notarial Act” means an act that a Texas notary public is authorized to perform under Texas Government Code Chapter 406, including acknowledgments, jurats, copy certifications, oaths, and online notarial acts performed under Remote Online Notarization authorization.

“Services” means notarial services, mobile notary services, loan signing services, I-9 verification services, apostille processing services, Remote Online Notarization, specialty services (such as bedside or correctional facility appointments), and any other services offered by DFW Notary Professional.

“Signer” means the individual whose signature is being notarized in a Notarial Act.

“Texas Notarial Law” means Texas Government Code Chapter 406 and other applicable Texas statutes, regulations, and Secretary of State guidance governing notarial acts.

3. Services Provided

3.1 Notarial Services

We provide notarial services authorized under Texas law, including:

• General notarization — acknowledgments, jurats, copy certifications, oaths, and other notarial acts performed in person
• Mobile notary services — travel to the Client’s location for the Notarial Act
• Estate planning notarization — wills, powers of attorney, healthcare directives, trusts, and related documents
• Loan signing services — refinances, purchases, HELOCs, and similar transactions
• Remote Online Notarization (RON) — once authorized, online notarial acts conducted via approved RON platforms (currently in development; not yet available)
• Apostille services — coordination with the Texas Secretary of State for documents requiring apostille for international use
• I-9 verification — completion of Section 2 of Form I-9 as authorized representative of an employer
• Specialty services — bedside, hospital, hospice, senior living, and correctional facility appointments

3.2 Service Limitations

We are notaries, not attorneys, and we do not provide legal services. Specifically, we cannot:

• Provide legal advice about the documents being notarized
• Draft, prepare, or modify legal documents
• Recommend specific document language, terms, or provisions
• Interpret the legal effect of any document
• Recommend whether to sign a document
• Advise on tax, financial, or estate planning consequences
• Translate documents (we can notarize translator certifications)
• Notarize documents where we have a financial interest or where the document grants us authority

For legal questions, please consult a licensed attorney. We are happy to recommend that you do so when appropriate.

3.3 Texas Notarial Law

All Notarial Acts we perform are governed by Texas Notarial Law. We are required to follow specific procedures, maintain a notarial journal, verify identification, and refuse to proceed in certain circumstances. These requirements are not negotiable, and the Services are subject to them. If you ask us to perform an act that is not permitted under Texas Notarial Law, we will decline.

4. Booking and Scheduling

4.1 How Appointments Are Booked

Appointments may be booked through the Website, by phone, by email, through signing service marketplaces, or through direct B2B communications. Bookings become confirmed only after we have provided written confirmation including the appointment time, location, services, and quoted fee. A request for service or an inquiry does not constitute a booking until we confirm in writing.

4.2 Quotes Provided in Writing

Before any appointment is confirmed, we provide a written quote including the base service fee, any applicable premiums (after-hours, hospital, correctional facility, etc.), mileage if applicable, and the total. The quoted price is the price you pay, subject only to changes in scope you request or unforeseen on-site circumstances we discuss with you before proceeding.

4.3 Appointment Capacity

Our scheduling availability depends on existing commitments. We are not able to guarantee any specific time slot until we confirm the booking. For time-sensitive matters, please contact us as far in advance as possible.

4.4 Communications

By providing your contact information when you contact us, request a quote, or book an appointment, you authorize us to communicate with you using the methods you’ve provided (phone, email, text message) for matters related to your appointment, quote, or service.

Transactional Communications. Transactional messages relate to your specific engagement with us and include: appointment confirmations, scheduling updates, reminders, quote responses, follow-up about completed services, invoices, and operational coordination. These messages are not “marketing” and are sent in connection with the service you’ve requested. By providing your contact information for the purpose of receiving services, you consent to transactional communications.

Marketing Communications. Marketing communications (educational content about notarial services, regulatory updates, occasional promotional messages) are sent only to recipients who have explicitly opted in through a separate consent mechanism. Marketing messages are clearly identified as such, and every marketing email includes an unsubscribe link. You can opt out of marketing communications at any time without affecting transactional communications about active engagements.

4.5 SMS/Text Messaging Consent

By providing your mobile phone number when you request services from us, you consent to receive text messages from DFW Notary Professional related to:

• Appointment confirmations and reminders
• Scheduling updates and rescheduling coordination
• Quote responses and follow-up
• Customer service and operational communications

Message frequency varies based on appointment activity and the nature of your engagement with us. Most clients receive only a small number of messages related to their specific appointment.

Standard message and data rates may apply according to your mobile carrier plan. We do not charge separately for text messages, but your carrier’s rates and any data usage charges remain your responsibility.

To opt out of text messages from us, reply STOP to any message you receive. After opting out, you may receive one final confirmation message acknowledging your request. You can also opt out by contacting us using the information in Section 27.

For help with text messaging, reply HELP to any message you receive, or contact us at (903) 776-0624 or info@dfwnotarypro.com.

Opting out of text messages does not opt you out of email communications about your services. Information from text message communications is handled in accordance with our Privacy Policy.

5. Pricing and Fees

5.1 Published Pricing

Our standard pricing is published on the Fees page of the Website. Pricing includes general notary services (base mobile fee plus $10 per notarial act statutory under Texas Government Code §406.024), estate planning packages (flat rates for standard and complex packages), loan signings (flat rate for direct title company assignments, negotiated rate for signing service marketplace assignments), I-9 verification (flat rate for one-off engagements, volume rates for ongoing arrangements), apostille services (five tiers based on level of service), specialty services (standard mobile fee plus applicable setting and timing premiums), and Remote Online Notarization (statutory rates per notarial act under Tex. Gov’t Code §406.024 and §406.108, when service becomes available).

5.2 Premiums

Premiums apply for specific circumstances and are added to the base service fee:

• Hospital, hospice, or senior living facility: $35
• Correctional facility: $125 flat add per visit
• After-hours (8 PM–7 AM weekdays, all weekend hours): $50
• Emergency same-day rush (under 4 hours notice): $50 (not stacked with after-hours premium)
• Extended wait time: $20 per 15-minute increment beyond the first 15 minutes (the first 15 minutes is included at no charge)

5.3 Mileage

Mileage is calculated round-trip from 75040 (Garland, Texas) using standard navigation routing. The first 15 miles each direction are included at no surcharge. Miles beyond the primary service area are billed at $2 per mile, applied to the round-trip distance beyond 15 miles each way.

5.4 Pass-Through Fees

For certain services, third-party fees are passed through at cost without markup. For apostille services, this includes Texas Secretary of State fees ($15 per document standard, $10 per document for international adoption capped at $100 per child) and shipping/courier costs. For other services, any actual third-party costs incurred on the Client’s behalf are itemized separately on quotes and invoices.

5.5 Pricing Changes

Published pricing may change. The pricing in your written quote is locked at the time of the quote and applies to that specific booking, even if published pricing changes between the quote and the appointment.

6. Payment Terms

6.1 Individual Clients

Individual Clients pay at the time of the appointment unless other arrangements have been made in advance. Accepted methods include credit card, debit card, ACH, and cash. Payment processing is handled through third-party processors; the processor’s terms apply to that handling.

6.2 Business Clients

Business Clients with Net-30 invoicing arrangements (title companies, law firms, healthcare facilities, employer clients, real estate brokerages) receive invoices following the appointment, due within 30 days of invoice date.

6.3 Late Payment

For Net-30 business invoices, payment is due within 30 days of the invoice date. Invoices not paid by the due date may be subject to a late fee of 1.5% per month on the unpaid balance (or the maximum permitted by Texas law if lower); suspension of services while past invoices remain unpaid; and collection costs and attorneys’ fees as permitted by law for invoices referred to collection.

6.4 Disputed Charges

If you believe an invoice contains an error, contact us within 30 days of the invoice date. We will work to resolve any legitimate dispute promptly. Charges not disputed within 30 days are deemed accepted.

6.5 Refunds

For services not yet performed (such as canceled appointments), refunds are governed by our Cancellation Policy. For services performed, refunds are not generally available since the notarial act has been completed and the work cannot be undone. If you believe an error was made in a notarial act, contact us immediately so we can determine whether the act is still valid or what corrective steps may be available.

7. Cancellation and Rescheduling

Our cancellation policy is set forth in detail on the Cancellation Policy page of the Website. The summary version:

• No charge when an appointment cannot proceed because the signer lacks capacity for valid notarization (medication effects, cognitive decline, fatigue), or for other circumstances that prevent the act through no party’s fault
• Standard mobile fee applies when the signer is unwilling to sign, identification is missing or invalid, the appointment is canceled with less than 4 hours notice, or other circumstances within the Client’s control prevent completion
• No charge when we cancel for our own reasons (illness, scheduling conflict, equipment failure)

Specific cancellation terms are confirmed in writing before booking. The full Cancellation Policy applies and is incorporated into these Terms by reference.

8. Identity Verification Requirements

8.1 Texas Notarial Law Requirements

Texas Notarial Law requires us to verify the Signer’s identity before performing a Notarial Act. The Signer must present government-issued photo identification (Texas driver’s license, US passport, US passport card, military ID, US permanent resident card, foreign government-issued passport, or other ID forms permitted by Texas law). In rare circumstances, identification through personal knowledge or a credible witness may be permitted under specific conditions defined by Texas law.

8.2 Identification Must Be Current and Valid

Identification must be current (not expired) and valid (not damaged or altered). Expired identification cannot be accepted. Photocopies of identification cannot be accepted.

8.3 What Happens if Identification Is Missing or Invalid

If the Signer does not present valid identification, we cannot perform the Notarial Act. In these cases, the standard mobile fee applies (the trip has been made), the Client may reschedule the appointment after obtaining proper identification, and we will discuss whether alternative verification under Texas Notarial Law is possible in unique circumstances (such as identification recently destroyed in a disaster).

8.4 Signer Authentication for Remote Online Notarization

For RON sessions, identity verification is conducted through credential analysis and knowledge-based authentication via the approved RON platform. The platform’s specific verification procedures apply. If credential analysis cannot verify the Signer’s identity, we cannot perform the act, and platform-related fees may not be refunded.

9. Capacity and Voluntariness

Texas Notarial Law requires that the Signer be aware of what they are signing and be acting voluntarily. Before performing a Notarial Act, we make a brief assessment of capacity by speaking with the Signer about the document. If we determine that the Signer does not understand the nature of the document, is heavily medicated, sedated, or otherwise impaired, is being pressured, coerced, or unduly influenced, or cannot communicate their intent clearly, then we cannot perform the Notarial Act. This is a legal requirement, not a discretionary judgment, and applies regardless of the Client’s wishes or the importance of the matter.

For appointments at hospitals, hospice, or senior living facilities, we particularly recommend that capacity be confirmed in advance with the Signer’s physician or care team. We may ask questions about medications, recent medical procedures, or cognitive status as part of our capacity assessment.

If we determine the Signer lacks capacity or appears to be under duress, we will not perform the Notarial Act. We will explain our reasoning to the Client and recommend appropriate next steps. In capacity-based situations, no charge applies — Texas Notarial Law would not permit the act regardless, and this is not anyone’s fault. The Client may reschedule when conditions are appropriate.

Our determination regarding capacity, voluntariness, and identity is final at the time of the appointment. We exercise this judgment in good faith based on our training and Texas Notarial Law. We are not liable for declining to proceed in circumstances where Texas law would not permit the Notarial Act.

10. Document Requirements

Documents must be complete. Documents presented for notarization must be substantially complete except for the signature being notarized. We cannot notarize documents with significant blank fields, missing pages, or other indications of incompleteness, except where common practice permits (such as date fields completed at the time of signing).

We do not modify documents. We do not modify, edit, or fill in documents being notarized. The Signer is responsible for ensuring the document is correct before the appointment. If errors are discovered at the appointment, the Client may need to reschedule after corrections are made.

Document language. We notarize documents in English. For documents in other languages, the Signer must understand the document’s content (typically through translation by a qualified translator, with the translator’s certification optionally notarized). We cannot verify the accuracy of translations.

Witness requirements. Some documents (such as Texas wills and self-proving affidavits) require disinterested witnesses in addition to a notary. The Client is responsible for arranging witnesses unless we have agreed in advance to coordinate or provide them. Witnesses must be adults (18 or older), not parties to the document or beneficiaries, and capable of testifying to the signing if needed.

11. Loan Signing Services

Title company and lender relationship. For loan signings, our Client is typically the title company, lender, or signing service that engages us. The borrower is the Signer, but the Client (title company, lender, signing service) is the party engaging the service and responsible for payment. These Terms apply to both relationships, with the contracting party being the primary Client.

No loan advice. We notarize loan documents; we do not advise on loan terms, rates, fees, closing costs, or whether the borrower should proceed. Borrowers with questions about loan terms should consult their lender or attorney before the signing appointment. We are not authorized to discuss the terms of the loan or to recommend changes.

Document review by borrower. The borrower has the right and responsibility to review loan documents before signing. We can give the borrower time to review during the appointment, but we cannot rush the borrower or skip review. If the borrower has substantive questions we cannot answer (because answering would require legal or financial advice), we will direct them to contact their lender or attorney before proceeding.

Errors in loan documents. If errors are discovered in loan documents during the signing, we will pause the signing and contact the title company or signing service to determine the appropriate course of action. Errors may require document correction and rescheduling.

Marketplace assignments. For loan signings routed through signing service marketplaces (Snapdocs, NotaryGo, SigningOrder, CloseWise, and similar platforms), the marketplace’s terms also apply to the assignment. The marketplace is generally the contracting party for the assignment, and we receive instructions and payment through the marketplace.

12. Remote Online Notarization (RON)

RON service status. Remote Online Notarization is in development pending Texas Secretary of State authorization. Once available, RON sessions are conducted through approved RON platforms.

RON platform terms. When you participate in a RON session, you are also subject to the RON platform’s terms of service. The platform handles identity verification, document presentation, recording, and audit trail. We use the platform but do not control its operations.

Technical requirements. RON requires a reliable internet connection (broadband recommended), a device with camera and microphone, government-issued photo identification, a quiet and well-lit location, and the document available in electronic form. If technical issues prevent the session from completing, we will work with the Client to reschedule.

Multi-state recognition. Texas RON is recognized in many but not all U.S. states. We perform RON only where Texas RON is recognized; we do not advise on whether a specific state will accept a Texas-notarized RON document.

RON for loan signings. RON loan signings require lender approval and document type compatibility (some loan documents are not RON-eligible by federal regulation). The lender or title company is responsible for confirming RON eligibility for the specific transaction.

13. I-9 Verification

Authorized representative role. When we perform I-9 verification, we serve as the employer’s authorized representative completing Section 2 of Form I-9. The employer remains the legal custodian of completed I-9 records and is responsible for retention under federal law. We are not the employer of record, and we do not advise on employment eligibility determinations.

Employer obligations. The employer is responsible for providing the employee’s Section 1 of Form I-9 before the verification appointment, identifying the documents the employee will present, retaining the completed Form I-9 per federal retention requirements (until later of three years after hire or one year after termination), and resolving any employment eligibility questions that arise from verification.

What we verify. We physically inspect the documents the employee presents, confirm they appear to be genuine and to relate to the employee, and complete Section 2 of Form I-9 accordingly. We do not authenticate documents at a forensic level — our review is consistent with what an employer’s HR representative would do.

Document concerns. If documents appear to be altered, expired, or otherwise problematic, we will pause the verification and contact the employer for guidance. The employer makes the final determination about employment eligibility based on the documents presented.

14. Apostille Services

Apostille process. For apostille services, we coordinate with the Texas Secretary of State to obtain apostilles or authentications for documents that will be used in foreign countries. The five tiers of service range from notary only (Client handles SOS submission themselves) to full-service same-day Austin courier service.

Pass-through fees apply. Texas SOS fees and shipping/courier costs are passed through at cost. Standard SOS apostille fee is $15 per document; international adoption documents are $10 per document with a $100 per child cap. These fees are determined by the Texas Secretary of State, not by us, and are subject to change.

Processing times. Processing times depend on the service tier and the SOS workload. We provide estimated timelines based on current SOS norms but cannot guarantee specific delivery dates. Same-day service is available only when conditions permit.

No guarantee of foreign acceptance. We obtain apostilles or authentications from the Texas Secretary of State following established procedures. We cannot guarantee that the destination country will accept the apostille or that additional steps (consular legalization for non-Hague countries) will not be required. The Client is responsible for confirming with the destination country what authentication is required.

Document handling. When we handle documents on the Client’s behalf for apostille processing, we use reasonable care, including secure shipping and tracking. Lost or damaged documents in transit are addressed through the carrier’s standard claims process. We are not responsible for delays caused by SOS workload, postal service, or courier services beyond our control.

15. Pro Bono Services

Eligibility. Pro bono notarial services are available where the standard fee would be a meaningful barrier to obtaining service. This includes situations such as domestic violence, homeless or transitional housing, or other genuine financial hardship. Pro bono is determined on a case-by-case basis through brief conversation with the Client; no income verification is required.

Pro bono scope. Pro bono service includes the notarial act itself at no charge. It does not include loan signings or commercial work; mileage in excess of the primary service area; or pass-through fees (such as Texas SOS fees for apostille).

No guarantee of pro bono. Pro bono is offered at our discretion based on available capacity and the eligibility conversation. We may not be able to accommodate all pro bono requests, particularly during periods of high demand.

16. Confidentiality

We treat information we receive about Clients and notarial transactions as confidential. We do not disclose Client information to third parties except as described in our Privacy Policy or as required by law.

Notarial journal records are confidential to the extent permitted by Texas Notarial Law. Journal records may be subject to inspection by the Texas Secretary of State, by parties with a legitimate interest in a specific transaction, and by law enforcement or courts with appropriate legal process.

We see documents during notarial appointments to confirm we are notarizing the correct content. We do not retain copies of documents (except as required for specific service types like I-9 verification) and do not disclose document content to third parties.

17. Intellectual Property

Website content. The Website content, including text, images, graphics, design, and code, is owned by DFW Notary Professional or licensed to us. You may view, print, and download Website content for personal, non-commercial reference. You may not copy, reproduce, or republish Website content; use Website content for commercial purposes; reverse engineer, modify, or create derivative works; or use the DFW Notary Professional name, logo, or branding without permission.

Your documents. You retain all rights to documents you provide for notarization. Notarizing a document does not give us any rights in the document.

Feedback. If you provide feedback, suggestions, or testimonials about our services, we may use them in marketing materials, on the Website, or for service improvement, with appropriate attribution if requested. You can decline use of testimonials by notifying us.

18. Disclaimers and Warranties

Except as expressly provided in these terms, all services are provided “as is” and “as available” without warranty of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

No warranty of specific results. We perform notarial services according to Texas Notarial Law. We do not warrant any specific outcome from a notarized document. Whether a document achieves the Client’s intended purpose depends on factors outside our control, including the document’s drafting, the destination’s requirements, and the actions of third parties (courts, government agencies, businesses, foreign governments).

Website provided “as is”. The Website is provided as is. We do not warrant that the Website will be uninterrupted, error-free, secure, or that defects will be corrected. We do not warrant the accuracy or completeness of any information on the Website. The Website is for informational purposes; specific advice for your situation requires consultation with appropriate professionals.

Third-party services and links. The Website may contain links to or integrate with third-party services (Google Maps API, signing service marketplaces, payment processors, RON platforms). We are not responsible for third-party services or their privacy practices. Use of third-party services is governed by their terms.

19. Limitation of Liability

To the maximum extent permitted by applicable law, our total cumulative liability to you for any claim arising out of or relating to the services or these terms, regardless of the form of action (contract, tort, negligence, strict liability, or otherwise), is limited to the amount you paid us for the specific service giving rise to the claim in the 12 months preceding the event.

To the maximum extent permitted by applicable law, in no event will we be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business, lost data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages.

Exceptions to limitation. The limitations above do not apply to liability for our gross negligence, willful misconduct, or fraud; liability for personal injury caused by our negligence; liability that cannot be limited under applicable law; or liability covered by errors and omissions insurance, to the extent of available coverage.

Notarial liability specifically. Our notarial liability is supported by errors and omissions insurance for actual notarial errors. We are not liable for subsequent fraudulent use of notarized documents by signers or third parties; the legal validity, effectiveness, or enforceability of notarized documents (which depends on the document’s content, not the notarial act); adverse outcomes from documents we notarized (such as a will being contested by heirs, a power of attorney being challenged, or a foreign government rejecting a document); or identity fraud committed by signers despite our compliance with Texas Notarial Law’s identification verification requirements.

Allocation of risk. You acknowledge that the fees we charge reflect the risk allocation in these Terms, including the limitation of liability. The limitations are an essential element of the bargain between us. Without these limitations, we would not be able to provide Services at the prices we offer.

20. Indemnification

Client indemnification. You agree to indemnify, defend, and hold harmless DFW Notary Professional, its members, employees, contractors, and agents from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms; your violation of any law, regulation, or third-party rights; documents you presented for notarization that contained false statements, were forged, or were used to commit fraud; misrepresentations you made about your identity, capacity, or authority; your use or misuse of notarized documents; or third-party claims arising from your conduct.

Notice of claims. If we receive a claim that may be subject to indemnification, we will notify you promptly. You may participate in the defense at your expense, but we control the defense and any settlement of claims for which indemnification is sought.

Cooperation. You agree to cooperate reasonably in defending claims subject to indemnification, including providing information, documents, and testimony as needed.

21. Insurance

We maintain insurance appropriate to our practice, including errors and omissions (E&O) insurance covering notarial errors; cyber liability insurance to support breach response; and commercial general liability insurance for general business operations. Specific coverage amounts are available on request and are also referenced on our Credentials & Compliance page. Insurance does not waive any of the limitations in these Terms but supports our ability to address valid claims within policy limits.

22. Force Majeure

We are not liable for any failure or delay in performing Services caused by events beyond our reasonable control, including natural disasters, severe weather, public health emergencies, government actions, power or internet outages, transportation disruptions, or acts of war or terrorism. In such circumstances, we will work with you to reschedule the appointment or otherwise accommodate the situation.

23. Dispute Resolution and Arbitration

Please read this section carefully. It requires you to arbitrate disputes with us and limits the way you can seek relief.

23.1 Informal Resolution First

Before initiating arbitration or any other formal proceeding, the parties agree to attempt informal resolution. The party with the dispute will provide written notice to the other party describing the dispute and the proposed resolution. The parties will then engage in good-faith discussion for at least 30 days before initiating any formal proceeding. Many disputes can be resolved through direct conversation and good-faith negotiation.

23.2 Mandatory Arbitration

If informal resolution does not succeed within 30 days, any remaining dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time the arbitration is initiated. The arbitration will be conducted by a single arbitrator. Either party may initiate arbitration by submitting a demand to AAA and providing a copy to the other party.

23.3 Arbitration Location and Costs

The arbitration will be held in Dallas County, Texas, or by video conference at the parties’ agreement. We will pay the AAA filing, administration, and arbitrator fees for any consumer arbitration where the amount in controversy is less than $75,000, except where the AAA Consumer Arbitration Rules require the consumer to pay any fees. Each party is responsible for its own attorneys’ fees, except where applicable law or the arbitration award provides otherwise.

23.4 Class Action Waiver

You and DFW Notary Professional agree that each party may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action.

Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If a court determines that this class action waiver is unenforceable for any reason, then the entirety of this Section 23 (Dispute Resolution and Arbitration) will be void, but the remainder of these Terms will remain in effect.

23.5 Exceptions to Arbitration

Notwithstanding the above, either party may bring an individual action in small claims court for a claim within the small claims court’s jurisdiction; or seek injunctive or equitable relief in court to prevent or stop unauthorized use of intellectual property, breach of confidentiality, or violation of these Terms while arbitration proceeds.

23.6 Governing Law and Venue

These Terms are governed by Texas law, without regard to conflict of laws principles. For matters not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Dallas County, Texas.

23.7 30-Day Right to Opt Out of Arbitration

You may opt out of the arbitration agreement in this Section 23 by sending written notice to us at info@dfwnotarypro.com within 30 days of first agreeing to these Terms. The notice must include your name, contact information, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, the class action waiver in Section 23.4 still applies, and disputes will be resolved in the courts identified in Section 23.6.

24. Termination

Termination by you. You may stop using the Website and discontinue Services at any time. These Terms remain in effect for any past Services received and any pending appointments.

Termination by us. We may decline to provide future Services to a Client at any time, with or without cause, by providing reasonable notice. We may decline a specific Service request without notice if we believe in good faith that the Service cannot be performed under Texas Notarial Law; would involve fraud, coercion, or other unlawful conduct; would put us in physical danger; has not been paid for (for past services rendered); or falls outside our service areas, capabilities, or capacity.

Effect of termination. Termination does not affect already-completed Notarial Acts; already-issued invoices; or surviving provisions of these Terms (limitations of liability, indemnification, dispute resolution, intellectual property, confidentiality).

25. Modifications

We may update these Terms from time to time as our practices change, as legal requirements evolve, or as we add or change Services. When we make material changes, we will update the “Last Updated” date at the top of these Terms; post the updated Terms on the Website; and notify Clients with active engagements of significant changes by email when changes affect their relationship.

For Clients with ongoing engagements (such as recurring B2B relationships), continued use of Services after notification of changes constitutes acceptance of the updated Terms. For new Clients, the Terms in effect at the time of their booking apply to that booking.

26. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, Cancellation Policy, and any specific written agreements referenced or attached, constitute the entire agreement between you and DFW Notary Professional regarding the Services and supersede all prior or contemporaneous oral or written communications.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable, while preserving the parties’ original intent.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms to an affiliate, successor, or in connection with a sale of substantially all our assets, with notice to you.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision. Any waiver must be in writing and signed by us.

Notices. Notices to us under these Terms must be in writing and sent to: DFW Notary Professional LLC, 5900 Balcones Dr Ste 100, Austin, TX 78731, or info@dfwnotarypro.com. Notices to you may be sent to the contact information you have provided.

No joint venture. Nothing in these Terms creates a partnership, joint venture, agency relationship (except for the limited authorized representative role for I-9 verification), or employment relationship between the parties.

Headings. Section headings are for convenience only and do not affect interpretation of these Terms.

Construction. These Terms have been negotiated by the parties and any ambiguity will not be construed against the drafting party.

27. Contact Information

For questions about these Terms or our Services:

These Terms of Service describe the contractual relationship between DFW Notary Professional LLC and our Clients. This document is provided for informational purposes; for questions about how these Terms apply to your specific situation, please consult an attorney.